Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@purplenirvanascrubs.com. Please note that returns will need to be sent to the following address: 4758 WOODMERE BLVD STE F 189
MONTGOMERY AL 36106-3076

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@purplenirvanascrubs.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@purplenirvanascrubs.com.

Thank you for shopping at Purple Nirvana Scrubs!  If you are not entirely satisfied with your purchase, we're here to help. This policy outlines the process for returns and exchanges.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@purplenirvanascrubs.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for paying for your own shipping costs for returning your item. Please note shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, including custom products such as embroidered products and made-to-order items such as t-shirts. Please note that due to hygiene and health concerns, we do not accept returns or exchanges on compression hose or bonnets.

Unfortunately, we cannot accept returns on sale items, gift cards, or customized items.

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at support@purplenirvanascrubs.com and send your item to 4758 Woodmere Blvd Suite F #189 Montgomery, AL 36106. To avoid delays, please request an exchange before sending items. 

Please note that we do not offer exchanges on scrub tops, pants, shoes, lab coats, and jackets. You may return these items following our returns process, and once your return is accepted, place a new order for the item of your choice.

 

Refunds
We will notify you once we’ve received and inspected your return and immediately notify you of the status of your refund. If approved, you’ll be automatically refunded on your original method of payment within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@purplenirvanascrubs.com.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

If you have any questions on how to return your item to us, contact us at support@purplenirvanascrubs.com. Please be sure to include a phone number in the email to ensure a faster response time.